Question 1

Why Choose Soft Washing Over Pressure Washing for House Siding?

Accepted Answer

Soft washing uses low-pressure water combined with specialized cleaning solutions to safely remove dirt, mold, algae, and mildew from delicate surfaces like house siding. Unlike pressure washing, which can damage siding materials, soft washing is gentle yet effective, making it the preferred method for most home exteriors.

Question 2

How do you clean windows?

Accepted Answer

Renova uses eco-friendly window cleaning solutions and trusted traditional methods (working by hand with ladders, squeegees, and towels) when cleaning glass. That means you can expect our technicians to provide a detail-oriented cleaning and inspect each window 'nose to glass'. Additionally, when working indoors, you can expect our technicians to wear shoe booties and use drop cloths to protect your home from any drips, scuffs and stains.

Question 3

What is included in my window cleaning pricing?

Accepted Answer

When you receive your quote from Renova Exteriors you will see itemized pricing for both exterior and interior window cleaning as well as options for screens, window sills, and tracks. We can help you create a custom service package that best suits your needs.

Question 4

Do I need to prepare anything before the service?

Accepted Answer

Thanks for asking! We ask that you please remove any fragile items from window sills and clear obstacles that might prevent access to the interior windows. We'll handle the rest!

Question 5

How much does it cost?

Accepted Answer

Window cleaning pricing can vary depending on several factors including the number and size of windows, accessibility, and whether you require both inside and outside cleaning. We will provide you with an itemized quote for interiors, exteriors, screens, skylights, etc. so you can create a custom service package that's tailor made to suit your needs.

Question 6

How do I schedule and what is your availability?

Accepted Answer

Our scheduling team knows that timing is everything! Let us know when you need this work done and we'll do everything we can to accommodate your preferred timeline. When booking interior window cleaning we will coordinate with you to ensure we have interior access at a time that works well for you. Exterior work can often be accomplished without access and is even more flexible.

Question 7

What cleaning solutions are used?

Accepted Answer

We use eco-friendly and biodegradable cleaning solutions that are effective at cleaning your windows without harming the environment or posing health risks.

Question 8

Is Renova insured and bonded?

Accepted Answer

Yes, we are fully insured and bonded. This means that in the unlikely event of any damages or accidents, you are fully protected.

Question 9

How long will the work take?

Accepted Answer

Usually between a few hours or a full day. The amount of time needed can vary depending on the size of your home and how many windows you have. Once we've seen your home and provided you with a quote we can give you an accurate time estimate so you know what to expect.

Question 10

What guarantees or policies are in place if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is important to us. If you're not completely satisfied with our work, please let us know, and we'll come back to make it right at no additional cost to you.

Question 11

Do you have references or reviews I can check?

Accepted Answer

Absolutely! We're proud of our work and happy to provide references. You can also check our website and social media profiles for customer testimonials and reviews.

Question 12

How often should I have my windows cleaned?

Accepted Answer

We recommend having your windows professionally cleaned at least twice a year. However, if you live in an area with high pollen counts, dust, or sea spray, you might consider more frequent cleanings to maintain clarity and protect your windows.

Question 13

Do you repair or replace windows?

Accepted Answer

No. We are unable to help with any window repairs or installations.

Question 14

My double-pane windows look 'foggy' inside. Can you help with this?

Accepted Answer

We can clean the surface dirt and debris from the outermost faces of your double-pane windows. But if the seals of your windows have failed and moisture and condensation are accumulating between the inner faces or 'between the panes' of your windows they will need to be replaced.

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